About the Role
Iconic University is licensed by the National Universities Commission (NUC), Abuja-Nigeria, to operate as a full-fledged private open and distance learning university in Nigeria. We are currently seeking a dynamic, tech-savvy, and customer-oriented ICT/Customer Support Staff member to join our growing team. In this role, you will play a vital part in ensuring our students, faculty, and administrative staff receive prompt and effective technical assistance, maintaining the high standards of digital service delivery expected at a modern, forward-thinking institution.
Key Responsibilities- Provide first-line technical support and troubleshooting for hardware, software, and network issues.
- Assist students and staff with accessing and navigating the university's online learning management systems and digital platforms.
- Resolve customer support tickets efficiently while maintaining a high level of professionalism and user satisfaction.
- Deploy, configure, and maintain computer systems, printers, and other standard office equipment.
- Support users with Microsoft 365 applications and standard productivity software suites.
- Document recurring technical issues and escalate complex problems to senior IT infrastructure teams when necessary.
- Minimum of an ND, NCE, HND, or Bachelor's Degree from a recognized and accredited institution.
- Strong computer and ICT skills with proven experience in hardware and software troubleshooting.
- Solid understanding of internet basics, networking fundamentals, and web technologies.
- Familiarity with Microsoft 365 applications and standard office productivity tools.
- Candidates must not be more than 30 years of age.
- Must be a resident within the designated university location.
- Competitive salary package commensurate with qualifications and industry standards.
- Opportunities for professional development and continuous technical training within the educational sector.
- A collaborative, innovative, and supportive work environment at a pioneering open university.