Customer Service Representative

About the Role

Home of Manna Limited is a trusted real estate agency based in Akure, Ondo State, specializing in property sales, land acquisition, rentals, and real estate investment opportunities. We are currently looking for a passionate and articulate Customer Service Representative to join our growing team. In this role, you will play a vital part in connecting buyers, investors, and renters with verified properties across Akure and surrounding areas while upholding our core values of transparency, security, and exceptional customer satisfaction.

• Respond promptly to customer inquiries via phone, email, WhatsApp, and social media channels regarding property listings and land for sale in Akure.
• Provide accurate and detailed information about residential property sales, rental properties, and investment opportunities.
• Schedule property viewings, site inspections, and client consultations for the sales and advisory teams.
• Maintain a comprehensive database of client interactions, inquiries, and follow-up activities using our CRM systems.
• Assist clients through the initial onboarding process, ensuring smooth and transparent transactions.
• Handle customer feedback and resolve any complaints or issues with professionalism and empathy.

• Minimum of an OND, HND, or Bachelor's degree in a relevant field.
• Proven experience in customer service, client relations, or front desk administration, preferably within the real estate or property sector.
• Excellent verbal and written communication skills in English.
• Strong interpersonal skills with a friendly, approachable, and professional demeanor.
• Good problem-solving abilities and a strong passion for delivering exceptional client support.
• Familiarity with Akure and its environs is a distinct advantage.

• Competitive salary with performance-based incentives.
• Comprehensive training on real estate customer management and industry practices.
• A collaborative, supportive, and growth-oriented work environment.
• Opportunities for career advancement within a leading Ondo State real estate firm.

Skills