About the Role
Hotel Capitol, a premier three-star hotel strategically located in the heart of Omole Phase 1, Lagos, is seeking a dedicated and professional Hotel Receptionist to join our dynamic team. Known for our contemporary design, luxury comfort, and 28 tastefully furnished rooms and suites, we pride ourselves on providing top-tier hospitality. In this role, you will serve as the warm welcoming face of our establishment, ensuring every guest enjoys a seamless and memorable stay from arrival to departure.
Key Responsibilities- Welcome guests warmly and provide outstanding customer service, ensuring all inquiries are handled promptly and professionally.
- Manage front desk operations efficiently, including guest check-ins, check-outs, and room assignments.
- Handle incoming communications via phone calls, emails, and in-person inquiries with poise and clarity.
- Process reservations, cancellations, and modifications using the hotel booking system.
- Handle billing, process payments securely, and maintain accurate daily financial records.
- Address guest concerns or complaints swiftly and effectively to guarantee total guest satisfaction.
- Possession of an HND or BSc degree in a relevant field.
- Mandatory completion of the National Youth Service Corps (NYSC).
- 1 to 2 years of relevant experience in a hospitality or customer service role.
- Strong interpersonal, verbal, and written communication skills.
- Proficiency in basic computer applications with familiarity in hotel reservation software being an added advantage.
- Exceptional organizational skills with the ability to multitask in a fast-paced environment.
- Professional grooming, presentation, and a positive, problem-solving attitude.
- Proximity to our work location along the Ogba, Agege, Ojota, Ketu, Ojodu Berger, Akute, or Ikeja axis is strongly preferred.
- Competitive salary and performance incentives.
- Opportunities for professional growth within the hospitality industry.
- A supportive, vibrant, and collaborative work environment.