About the Role
Residency Hotels Limited builds upon a rich tradition of hospitality, ensuring every guest is offered a warm welcome and made to feel special, valued, and appreciated. We are currently seeking an experienced and dedicated Hotel Manager to lead our property operations in Nigeria, maintaining our high standards of service excellence and driving business growth.
Key Responsibilities- Oversee the day-to-day operations of the hotel, ensuring seamless coordination between front office, housekeeping, food and beverage, and maintenance departments.
- Monitor financial performance, manage budgets, control operational costs, and implement revenue-generation strategies.
- Maintain exceptional standards of guest service, promptly addressing and resolving any customer complaints or special requests.
- Recruit, train, mentor, and evaluate hotel staff to foster a culture of hospitality and high performance.
- Ensure full compliance with health, safety, sanitation, and security regulations across all hotel facilities.
- Manage vendor relationships, inventory levels, and asset maintenance to preserve the quality of the property.
- Bachelor's degree in Hospitality Management, Business Administration, or a related field.
- Proven professional experience as a Hotel Manager or in a senior operational leadership role within the hospitality industry.
- Strong leadership, interpersonal, and communication skills with a passion for customer service.
- Exceptional problem-solving abilities and financial acumen.
- In-depth knowledge of hotel management software and industry best practices.
- Competitive salary and performance-based incentives.
- Comprehensive health insurance coverage.
- Opportunities for professional development and career advancement.
- A supportive and engaging work environment rooted in a rich tradition of hospitality.