About the Role
A&R Group Ltd is seeking a dynamic and results-driven Hospitality Manager to oversee daily operations and elevate the guest experience at our premier venue in Nigeria. In this pivotal role, you will be the driving force behind our operational excellence, ensuring that every visitor enjoys world-class service while aligning our business objectives with financial growth and regulatory compliance.
Key Responsibilities- Oversee daily operations of the hotel, resort, restaurant, or hospitality venue to maintain seamless service delivery.
- Ensure exceptional customer service standards and proactively resolve guest complaints and inquiries promptly.
- Manage the complete staff lifecycle, including recruitment, comprehensive training, performance management, and shift scheduling.
- Monitor operating budgets, control expenses, and analyze revenue streams to maximize overall profitability.
- Ensure strict compliance with local health, safety, sanitation, and licensing regulations.
- Coordinate closely with marketing teams to promote hospitality services, execute promotional campaigns, and attract new customers.
- OND, HND, or Bachelor’s degree in Hospitality Management, Business Administration, or a related field.
- Minimum of 5 years of proven experience in hospitality management within a reputable establishment.
- Strong leadership, interpersonal, and cross-functional communication skills.
- Proficiency in computer applications and industry-standard software, including Property Management Systems (PMS) and Point of Sale (POS) systems.
- Flexibility to work extended hours, weekends, and public holidays as required by industry demands.
- Competitive salary package with performance incentives.
- Housing and accommodation benefits provided.
- Opportunities for professional growth and career advancement within A&R Group Ltd.