Hospital Process Analyst

About the Role

Dragnet Solutions is looking for a dedicated Hospital Process Analyst to measure, analyze, and improve clinical and operational workflows. In this role, you will play a crucial part in optimizing patient journeys, reducing waiting times, and enhancing overall service quality across healthcare facilities in Nigeria.

• Map and analyze end-to-end patient journeys across outpatient, inpatient, emergency, theatre, diagnostics, and pharmacy to identify bottlenecks and delays.
• Define and maintain operational performance measures including waiting times, length of stay, bed turnover, and resource utilization rates.
• Extract, validate, and analyze data from hospital information systems and departmental records to resolve data-quality gaps.
• Design and execute improvement projects using Lean, Six Sigma, and PDSA methodologies with clear measurable outcomes.
• Conduct time-and-motion, queue, and capacity studies while building accurate demand and capacity models for clinics and beds.
• Produce and present comprehensive operational dashboards and analytical reports to executive management and department heads.
• Draft, test, and revise standard operating procedures and workflow documentation arising from continuous improvement initiatives.
• Facilitate collaborative workshops with clinical and non-clinical staff to design, test, and embed sustainable process changes.

• A relevant first degree in Industrial or Systems Engineering, Statistics, Data Science, Health Information Management, Operations Management, or Economics.
• Completed or exempted from the mandatory National Youth Service Corps (NYSC) program.
• Minimum of 4 years of relevant experience in process analysis, operations improvement, performance management, or healthcare analytics.
• Demonstrated experience in process mapping, workflow redesign, and working within a hospital or healthcare delivery setting.
• Strong proficiency in handling operational datasets and delivering documented improvement projects with measurable results.

• Competitive salary package commensurate with industry standards and experience.
• Opportunities for professional growth and career advancement within a dynamic organization.
• Health insurance and other staff welfare benefits.
• The chance to make a meaningful impact on the Nigerian healthcare delivery system through innovative process optimization.

Skills