About the Role
Maurice Xandra Solutions is a premier management consulting firm specializing in human resources, management, and process improvement. We are currently recruiting on behalf of our client, a leading microfinance bank in Lagos, for a dynamic and results-driven Head, Retail Banking. In this executive position, you will spearhead our client's retail banking strategy, focusing on aggressive customer acquisition, robust deposit mobilisation, retail lending expansion, and accelerated digital banking adoption. The ideal candidate will possess a strong commercial acumen and a proven ability to lead high-performing teams toward sustainable business growth in Nigeria's competitive financial sector.
Key Responsibilities- Develop and execute comprehensive retail banking strategies to drive customer acquisition, retention, and overall portfolio profitability.
- Drive aggressive deposit mobilisation, loan disbursements, payment solutions, and transaction volume growth across all retail channels.
- Lead the development, launch, and adoption of innovative retail banking products and cutting-edge digital financial solutions.
- Strengthen customer engagement, enhance loyalty, and maximize cross-selling opportunities across the bank's diverse retail product suite.
- Identify untapped market segments and new business opportunities to expand the bank’s retail footprint throughout Lagos and beyond.
- Monitor key performance indicators, manage retail banking risks proactively, and ensure strict compliance with regulatory frameworks.
- Recruit, mentor, and develop high-performing sales and operations teams to consistently exceed ambitious business targets.
- Bachelor’s degree in Finance, Banking, Business Administration, Economics, or a related quantitative field.
- Minimum of 10 to 12 years of progressive retail banking experience, with at least 5 years served in a senior leadership or management role.
- Demonstrated track record of success in consumer customer acquisition, deposit mobilisation, and scaling digital banking platforms.
- Deep understanding of Nigerian consumer lending, credit analysis, and comprehensive retail credit risk management.
- Hands-on experience collaborating with fintech solutions and modern digital banking infrastructure.
- Exceptional leadership, sales management, strategic planning, and stakeholder relationship management abilities.
- Possession of an MBA or relevant professional banking certifications will be a strong added advantage.
- Competitive executive salary package aligned with industry standards.
- Performance-based bonuses and attractive incentive structures.
- Comprehensive health insurance coverage for self and family.
- Opportunities for professional development and executive leadership training.
- Dynamic, collaborative work environment with a clear path for career progression.