About the Role
Unified Payment Services Limited is Nigeria's premier Payments & Financial Technology company founded in 1997 by a consortium of leading Nigerian banks. We operate as a vital shared infrastructure for the banking community and are dedicated to being the most preferred e-payment service provider in Africa. We are currently looking for a dynamic and experienced Head, PTSA Operations to provide strategic and operational leadership for our Payment Terminal Service Aggregator unit, ensuring seamless POS terminal management, transaction processing, dispute resolution, settlements, and exceptional service delivery.
Key Responsibilities- Oversee and coordinate all PTSA operations, including POS deployment, monitoring, maintenance, and support.
- Manage the end-to-end settlement cycle for all PTSA-related transactions, merchant settlements, and interbank transfers.
- Oversee the handling of failed, disputed, or reversed POS transactions in strict compliance with regulatory timelines.
- Manage relationships with terminal providers, acquirers, and service vendors while ensuring compliance with CBN PTSA guidelines.
- Ensure strict adherence to CBN regulations, NIBSS operational standards, and internal control frameworks.
- Lead, motivate, and develop the PTSA Operations team to achieve high performance and operational excellence.
- Interface with IT, e-Channels, Compliance, Risk, and Finance to ensure smooth, uninterrupted service delivery.
- First Degree in Accounting, Finance, Computer Science, Business Administration, or a related discipline.
- Minimum of 10 years of experience in payment systems, POS operations, or electronic banking, with at least 3 years in a managerial role.
- Strong, demonstrated understanding of CBN PTSA Guidelines, NIBSS processes, and broader payment industry regulations.
- Hands-on experience with POS terminal management systems, switching platforms, and complex settlement systems.
- Proven ability to manage large transaction volumes, financial reconciliation, and dispute resolution processes.
- Competitive salary and performance-based bonus structure.
- Comprehensive health insurance coverage for employee and dependents.
- Opportunities for professional development and continuous learning.
- Dynamic, innovative, and collaborative work environment at a pioneering fintech institution.