About the Role
Hope Payment Service Bank Limited (Hope PSBank), Nigeria's premier digital-first bank, is looking for an experienced and results-driven Head, Payment Services to lead our payment solutions business. In this strategic role, you will be responsible for driving profitability, overall customer satisfaction, and expanding our market share across merchant acquisition, e-commerce, and financial institutions.
Key Responsibilities- Drive income generation, deposit mobilization, and end-to-end merchant onboarding for POS terminals, billers, and payment solutions.
- Develop and execute comprehensive marketing and sales strategies to deepen product penetration and expand market share in Nigeria.
- Manage relationships and performance of Third-Party Processors (TPPs) and Payment Terminal Service Providers (PTSPs).
- Scale e-commerce platforms, drive online marketing initiatives, and optimize user experience to maximize platform profitability.
- Ensure strict adherence to internal controls, risk management frameworks, and regulatory compliance standards.
- Foster a customer-centric culture leveraging technology to achieve high customer satisfaction and service excellence.
- Minimum of a Bachelor's degree in a relevant field; a Master's degree and professional certifications are highly desirable.
- Minimum of 10 years of post-graduation experience within Banking, Mobile Money, Telcos, FinTech, or Financial Services sectors.
- Deep functional knowledge of digital banking channels, emerging payments, and competitive market analysis.
- Strong leadership, interpersonal, analytical, and communication skills with a proven track record of driving revenue growth.
- Competitive salary and performance-based incentives.
- Comprehensive health insurance coverage.
- Opportunities for professional development and career advancement in a leading digital bank.
- Dynamic and innovative work environment.