About the Role
eRecruiter Nigeria is seeking a dynamic and results-driven Head of Travel Agency to oversee our travel operations and drive strategic business growth in Lagos. In this leadership role, you will be responsible for managing day-to-day travel services, building strong industry partnerships, and expanding our market presence across Nigeria's competitive travel and tourism sector.
Key Responsibilities- Oversee the day-to-day operations of the travel agency to ensure seamless service delivery and high operational efficiency.
- Develop and implement effective business strategies to grow the travel portfolio and increase revenue streams.
- Manage complex flight bookings, bespoke travel packages, visa assistance, and comprehensive travel-related services.
- Build, nurture, and maintain strategic relationships with airlines, global travel partners, and key industry stakeholders.
- Supervise, mentor, and coordinate the travel team to foster high performance and excellent customer service delivery.
- Develop and maintain a robust corporate and individual client base, ensuring top-tier customer experience and retention.
- Handle high-level customer enquiries, feedback, complaints, and escalations with utmost professionalism.
- Monitor sales performance metrics, financial targets, and prepare regular analytical reports for executive management.
- Identify innovative business opportunities, strategic partnerships, and new revenue channels within the travel market.
- Ensure strict compliance with relevant travel industry regulations, safety standards, and internal operational procedures.
- Manage pricing strategies, quotations, invoicing, and other commercial activities related to the travel business.
- Minimum of 5 years of relevant professional experience in the travel agency or travel management industry.
- Demonstrated track record of driving revenue growth and managing high-performing teams in a travel business.
- Candidate must reside within or around the Lekki, Lagos area for ease of daily commute.
- Strong negotiation skills with airlines, hotels, and third-party vendors.
- Exceptional leadership, communication, and client relationship management abilities.
- Up-to-date knowledge of global distribution systems (GDS) and travel regulations.
- Competitive salary package commensurate with experience and industry standards.
- Opportunities for professional growth and leadership development within a reputable consulting brand.
- Dynamic, collaborative, and supportive work environment in a prime Lagos location.