About the Role
Kolomoni Microfinance Bank is a leading financial services provider committed to delivering unparalleled access to smart, personalized, and convenient banking experiences across Nigeria. We are currently seeking a strategic, commercially driven Head of Personal Banking to lead the growth, scaling, and monetization of our retail customer franchise in this executive leadership role with full P&L ownership.
Key Responsibilities- Drive aggressive strategy for large-scale customer acquisition, converting downloads and account openings into funded, active accounts utilizing savings, transfers, and bill payments.
- Design deliberate customer segmentation frameworks tailored to diverse demographics including traders, salary earners, students, and professionals.
- Utilize data-driven insights to monitor customer behavior, prevent inactivity, reduce churn, and maximize lifetime value through effective Customer Value Management (CVM).
- Collaborate closely with business banking to leverage our growing POS, agent, and merchant footprint into a powerful grassroots distribution network.
- Take complete ownership of the Personal Banking P&L, deposit liabilities, active user metrics, and end-to-end channel experience across app and USSD touchpoints.
- Minimum of 10 to 15 years of senior commercial and consumer leadership experience within telecommunications, mobile money, digital financial services, or retail banking.
- Demonstrated expertise in mass consumer acquisition, customer value management, channel distribution, and comprehensive P&L management.
- A strategic builder with a proven track record of scaling consumer behavior and driving daily active usage at a large scale.
- Competitive executive compensation package with performance-based incentives.
- Opportunity to shape the financial future and inclusion landscape in Nigeria.
- Health insurance and other professional employee wellness benefits.