About the Role
Vodstra Limited, a leading corporate organization supporting business growth in Nigeria, is seeking a strategic and experienced Head of Operations for our client's prestigious hotel. In this executive leadership role, you will oversee all operational departments including Front Office, Housekeeping, Food & Beverage, and Engineering, translating business objectives into actionable strategies that increase revenue, control costs, and maximize profitability while maintaining five-star service standards.
Key Responsibilities- Drive revenue growth across all hotel departments through effective commercial strategies, upselling, and optimization of ADR, RevPAR, and GOP.
- Oversee daily hotel operations to ensure high efficiency, consistent quality standards, and prompt resolution of guest complaints to build lasting loyalty.
- Lead, mentor, and evaluate departmental teams, establishing clear performance KPIs aligned with business profitability and guest satisfaction.
- Manage operational risk, ensure regulatory compliance, maintain hotel assets effectively, and uphold strict brand standards.
- Monitor comprehensive financial performance, manage budgeting and forecasting, and leverage P&L analysis to implement sustainable growth strategies.
- Bachelor's degree in Hospitality Management, Hotel Administration, Business Management, or a related field; postgraduate qualifications are a strong advantage.
- 7 to 10 years of progressive hotel operations experience, with significant tenure in a senior operational leadership role within an upscale or luxury hotel.
- Proven expertise in financial management, including budgeting, forecasting, P&L accountability, and revenue management strategies.
- Exceptional leadership, problem-solving, communication, and decision-making skills with the ability to inspire high-performing teams.
- Proficiency in modern hotel management systems, data analysis tools, and Microsoft Office applications.
- Lead operations within a prestigious, high-end hospitality environment with direct influence on overall business strategy and growth.
- Join a performance-focused culture that values innovation, accountability, and measurable results.
- Receive a competitive remuneration and benefits package commensurate with your skills and industry experience.