About the Role
Kimberly Ryan is looking for a strategic and results-driven Head of Operations to lead in attracting, developing, and retaining superior human capital that creates a dramatic business advantage for our clients and organization. In this leadership role, you will be instrumental in ensuring operational excellence, regulatory compliance, and seamless multi-branch management within the financial services sector in Nigeria.
Key Responsibilities- Provide direct oversight of all branches, ensuring consistent adherence to CBN-approved operating procedures, service standards, and internal controls.
- Develop and enforce standardized branch operations manuals and SOPs replicable across existing and new branches.
- Oversee all back-office functions including payments, loan disbursements, account maintenance, reconciliations, vault management, and cash-in-transit, ensuring accuracy and full audit trail integrity.
- Manage the operational readiness process for new branch openings, covering premises, equipment, staffing, systems, and CBN branch licensing.
- Bachelor degree in Banking and Finance, Business Administration, Economics, Accounting, or a related field. MBA or postgraduate degree is an advantage.
- CIBN membership, PMP, PRINCE2, or CISA certification is an added advantage.
- Minimum of 7 to 10 years in banking or financial services operations, with at least 3 to 4 years in a senior operations or branch management leadership role.
- Demonstrated experience in a Microfinance Bank, retail bank, or multi-branch deposit-taking institution strongly preferred.
- Competitive salary and performance-based incentives.
- Comprehensive health insurance coverage.
- Opportunities for professional development and executive leadership growth.
- Dynamic and collaborative work environment with a leading African HR solutions provider.