Guest Service Agent

About the Role

Charleson Luxury Hotels is a premier hospitality destination located in the heart of Rivers State, Nigeria. As a top-rated 32-room resort-styled hotel in Port Harcourt, we pride ourselves on offering world-class services with a strong emphasis on guest security, comfort, and relaxation. Our exceptional amenities include the Eunice restaurant, Mmadukaego bar, an infinity pool with a poolside bar, suites with roof gardens, a modern fitness center, and a fully equipped boardroom and event center. We are currently seeking a dynamic and customer-focused Guest Service Agent to join our professional team and ensure our esteemed guests enjoy a seamless and therapeutic stay.

As a Guest Service Agent, you will be the face of Charleson Luxury Hotels, delivering exceptional front-of-house services to all visitors and residents. Your daily duties will include:

• Welcoming guests warmly upon arrival, managing the check-in and check-out processes efficiently, and handling guest registration with utmost professionalism.
• Providing comprehensive information about hotel amenities, including our dining outlets, pool, fitness center, and local Port Harcourt attractions.
• Handling guest inquiries, special requests, and promptly resolving any complaints or issues to ensure complete guest satisfaction.
• Processing reservations, managing room allocations, and handling billing and payment transactions accurately.
• Collaborating closely with housekeeping, maintenance, and food and beverage departments to ensure seamless service delivery.
• Maintaining accurate records of guest interactions, preferences, and daily front desk operations.

To be successful in this role, candidates must meet the following criteria:

• Possess a minimum of an OND, HND, or Bachelor Degree in Hospitality Management, Business Administration, or a related field.
• Relevant prior experience in a customer service or front office role within the hospitality or hotel industry.
• Excellent verbal and written communication skills in English.
• Outstanding interpersonal skills with a natural flair for customer service and problem-solving.
• Proficiency in using hotel management software and basic computer applications.
• Ability to work effectively in a fast-paced environment and maintain composure under pressure.

Working at Charleson Luxury Hotels offers a rewarding career path with fantastic perks. Our benefits include:

• Competitive salary package commensurate with experience.
• Complimentary daily meals and staff access to select hotel amenities.
• Opportunities for professional growth and continuous training in the hospitality sector.
• A supportive, secure, and vibrant work environment in Port Harcourt.

Skills