About the Role
FMR Agency is seeking a responsible, highly organized, and customer-focused Apartment Manager to oversee the daily operations of our premier serviced apartments in Nigeria. In this dynamic role, you will be the primary point of contact for our guests, ensuring their stays are comfortable, seamless, and memorable while maintaining the highest standards of hospitality and operational excellence.
Key Responsibilities- Manage guest reservations, seamless check-ins, check-outs, and handle all incoming inquiries professionally.
- Ensure all apartments are impeccably clean, fully well-maintained, and guest-ready at all times.
- Supervise, train, and motivate housekeeping and support staff to deliver top-tier service.
- Handle guest feedback and resolve any issues promptly and professionally.
- Coordinate scheduled maintenance, repairs, and facility upkeep as necessary.
- Monitor inventory levels, supplies, daily expenses, and general operational budgets.
- Maintain accurate operational records and submit comprehensive reports to upper management.
- Ensure strict compliance with local safety standards, hygiene protocols, and company procedures.
- OND, HND, or Bachelor degree in Hospitality Management, Business Administration, or a related field.
- Proven previous experience in hotel management, apartment management, hospitality, or a similar customer-facing role.
- Strong customer service, interpersonal, verbal communication, and organizational skills.
- Demonstrated ability to supervise staff, solve problems efficiently, and work independently.
- Proficiency in basic Microsoft Office applications and property management software.
- Must be reliable, professional, well-presented, and adaptable.
- Willingness to reside on the property when required by management.
- Competitive salary package commensurate with experience.
- Opportunities for professional growth and career advancement within a creative agency environment.
- Accommodation options available on-site.
- A supportive, dynamic, and ethical workplace culture.