About the Role
Greywood Hotels & Apartments is situated in a serene and well-secured environment, dedicated to providing clean, comfortable accommodation to work professionals, corporate entities, and leisure travelers. We are seeking an experienced, professional, and guest-focused Guest Relations Personnel (GRP) to join our esteemed team and lead our front office operations toward greater excellence.
Key Responsibilities- Welcome guests warmly and professionally, ensuring a positive first impression and a memorable hospitality experience.
- Oversee guest relations activities and ensure prompt, courteous, and personalised service throughout their stay.
- Handle guest enquiries, complaints, and feedback professionally, ensuring timely resolution and appropriate follow-up.
- Support Front Office operations, including check-in, check-out, reservations, and room allocation.
- Coordinate with Housekeeping, F&B, Maintenance, and Security departments to meet guest needs promptly.
- Assist in handling VIP guests, special requests, and personalised hospitality arrangements.
- Provide guidance and support to junior Front Office staff, promoting teamwork and high service standards.
- A minimum of 4 years of relevant experience in a hotel Front Office Department is compulsory.
- Degree or HND in Hospitality Management, Hotel Management, or a related discipline is an advantage.
- Strong knowledge of hotel Front Office procedures, guest service standards, and PMS software.
- Excellent verbal and written communication skills with high emotional intelligence.
- Demonstrated ability to manage guest complaints and handle difficult situations professionally.
- Flexibility to work shifts, weekends, and public holidays as required by hotel operations.
- Competitive salary aligned with industry standards.
- Opportunities for professional growth and career advancement.
- A supportive and dynamic working environment in a top-tier hospitality setting.