About the Role
Corinthia Villa Hotel, a luxurious 70-room boutique hotel nestled in the serene business hub of Garki 2, Abuja, is seeking a dedicated and charismatic Guest Relation Officer. We pride ourselves on offering first-class amenities, including a modern wellness center, spa, and inviting outdoor pool, ensuring every business and leisure traveler enjoys a memorable stay. If you possess a passion for exceptional hospitality and wish to be part of a vibrant team that goes the extra mile, we want to hear from you.
Key Responsibilities- Act as the primary point of contact for guests, ensuring a warm welcome for VIPs, repeat visitors, and long-stay guests upon arrival.
- Escort guests to their rooms while expertly explaining hotel facilities, amenities, and room features.
- Coordinate special requests, including transport bookings, dining reservations, tour information, and celebrations.
- Anticipate guest needs by reviewing arrival lists and preference profiles to deliver personalized service.
- Handle guest complaints with empathy, offering prompt, practical solutions and escalating major issues when necessary.
- Maintain accurate daily interaction logs and guest feedback notes within the CRM system or shift logbook.
- Collaborate closely with housekeeping and maintenance teams to guarantee room readiness and urgent repairs.
- Promote on-site hotel facilities, including the wellness center, spa, restaurants, and outdoor pool.
- Minimum of a Ordinary National Diploma (OND) or Bachelor Degree in Hospitality Management, Tourism, or a related field.
- Proven working experience as a Guest Relation Officer or in a similar customer-facing hotel role within the Nigerian hospitality industry.
- Exceptional communication, interpersonal, and active listening skills with a professional demeanor.
- Strong problem-solving abilities and a customer-first mindset under pressure.
- Familiarity with hotel management software, CRM systems, and general office applications.
- Competitive salary package commensurate with industry standards.
- Opportunities for professional growth and career advancement within a luxury boutique hotel environment.
- HMO health insurance coverage and staff meals on duty.
- A supportive, dynamic, and engaging work culture in the heart of Abuja.