About the Role
Ebrrar Nigeria Limited is a premier events and catering company specializing in the planning, management, and execution of high-quality corporate events, weddings, and private celebrations. We are committed to delivering exceptional customer experiences, top-tier food safety, and meticulous attention to detail. We also provide a dynamic and professional environment where young graduates can build meaningful careers in the hospitality and events industry. We are currently looking for a vibrant and customer-focused Frontliner and Client Service Officer to serve as the welcoming face of our organization and drive outstanding client satisfaction.
Key Responsibilities- Welcome and attend to clients, guests, and visitors in a warm, professional, and friendly manner.
- Serve as the primary point of contact for all enquiries, bookings, and general customer service requests.
- Respond promptly to client enquiries via phone calls, WhatsApp, email, and social media channels.
- Provide accurate and detailed information regarding our catering, event management, and hospitality services.
- Receive, document, and manage client requests, reservations, feedback, and complaints effectively.
- Collaborate closely with the Events, Kitchen, and Admin teams to ensure seamless service delivery.
- Maintain comprehensive records of client interactions, bookings, and follow-up activities.
- Engage prospective clients professionally to convert inquiries into confirmed event and catering bookings.
- Uphold the company's brand image, professional appearance, and high service standards at all times.
- Minimum of an OND, HND, or Bachelor's Degree in a relevant field.
- Fresh graduates and entry-level candidates seeking hands-on experience are highly welcome to apply.
- Exceptional verbal and written communication skills with a polite and engaging phone etiquette.
- Strong interpersonal skills with a natural ability to build rapport with diverse clients.
- Proficiency in using social media, WhatsApp business, email, and basic office productivity tools.
- High level of organization, attention to detail, and ability to multitask in a fast-paced environment.
- Competitive entry-level remuneration package.
- Hands-on training and mentorship from seasoned hospitality and event professionals.
- A vibrant, supportive, and professional work environment conducive to career growth.
- Opportunities for career advancement within the events and catering industry.