About the Role
UPDC Plc, a leading institutional property company in Nigeria with a rich history of developing world-class real estate assets since 1997, is seeking a customer-oriented Customer Support Officer. In this role, you will provide exceptional front-line support within a premium residential estate, acting as the primary point of contact for high-profile residents and stakeholders.
Key Responsibilities- Serve as the primary point of contact for residents' enquiries, complaints, and service requests.
- Receive, log, track, and follow up on requests through designated channels to ensure timely resolution.
- Liaise with relevant estate management teams and provide regular status updates to residents.
- Escalate unresolved or sensitive matters to the appropriate department while maintaining accurate records.
- Monitor response and resolution times to uphold high service standards and confidentiality.
- Identify recurring service gaps and support resident engagement activities and initiatives.
- Bachelor Degree or HND in Business Administration, Hospitality, Mass Communication, or a related field.
- 2 to 3 years of experience in customer service, helpdesk operations, front office management, or hospitality.
- Exceptional verbal, written communication, and interpersonal relationship management skills.
- Proficiency in Microsoft Office Suite with strong organizational and multitasking abilities.
- High emotional intelligence and ability to remain calm in sensitive situations.
- Prior experience in a premium residential or high-end customer service environment is a distinct advantage.
- Competitive salary and performance-based incentives.
- Health insurance and wellness benefits.
- Opportunities for professional growth within Nigeria's premier real estate company.
- A collaborative, dynamic, and professional work environment.