About the Role
Oro Facial Dental Practice is a reputable multi-specialty dental clinic based in Abuja, Nigeria, known for providing comprehensive oral and digital dental care across multiple branches. We are currently seeking a welcoming, detail-oriented, and dependable Medical Front Desk Receptionist to serve as the face and voice of our practice. In this key administrative role, you will be responsible for managing patient intake, coordinating daily appointment schedules, maintaining accurate records, and ensuring our reception area remains warm and professional. If you possess a passion for exceptional patient care and strong administrative expertise, we invite you to join our growing team in Abuja.
Key Responsibilities- Warmly greet and welcome all patients and visitors, providing an empathetic, courteous, and professional front-office experience.
- Manage incoming phone calls, respond to email queries promptly, and handle in-person inquiries with high professional etiquette.
- Schedule, reschedule, and confirm patient appointments using our practice management system to optimize clinic flow and reduce wait times.
- Collect, register, and update patient personal details, medical histories, and insurance information while ensuring strict confidentiality.
- Process patient billing, collect copays, issue receipts, and manage daily cash drawer reconciliations accurately.
- Handle HMO coordination by submitting pre-authorization requests, processing claims, and resolving insurance discrepancies efficiently.
- Monitor the waiting area to ensure it remains clean, sanitized, organized, and welcoming at all times.
- High School Diploma or equivalent; an associate degree or diploma in medical administration is an added advantage.
- Proven work experience as a front desk receptionist, ideally within a medical, dental, or clinical healthcare setting.
- Strong familiarity with HMO processes, medical billing concepts, claims submission, and basic medical terminology.
- Proficiency in using office management software, Microsoft Office Suite, and Electronic Health Record (EHR) systems.
- Exceptional verbal and written communication skills with a patient-centered, empathetic demeanor.
- Outstanding organizational abilities, multi-tasking skills, and acute attention to detail in a fast-paced environment.
- Competitive salary commensurate with experience and qualifications.
- Opportunities for professional growth and skills development in a modern healthcare environment.
- A supportive, collaborative, and dynamic multi-specialty clinic workplace culture in Abuja.