About the Role
Domeo Resources International (DRI) is seeking a dynamic and dedicated Front Office Manager to lead our front-of-house operations. In this role, you will serve as the ambassador of our service culture, ensuring every guest enjoys a seamless, luxurious, and memorable experience from arrival to departure.
Key Responsibilities- Direct and coordinate all 24/7 Front Office operations including reception, concierge, reservations, and night audit to ensure flawless execution.
- Drive revenue optimization and inventory management by monitoring ADR, RevPAR, and occupancy rates alongside the sales team.
- Manage guest relations, proactively welcoming VIPs and swiftly resolving any escalations to maintain high satisfaction scores.
- Lead recruitment, training, scheduling, and performance evaluations for the entire front office team.
- Enforce strict financial controls, accurate billing, and compliance with luxury hotel standard operating procedures (SOPs).
- Bachelor's Degree or HND in Hospitality Management, Business Administration, or a related field.
- Minimum of 5 years of front office experience, with at least 2 years in a managerial role within a luxury or upscale hotel.
- Strong proficiency in hotel Property Management Systems (PMS) and revenue management principles.
- Exceptional leadership, communication, and problem-solving skills under pressure.
- Competitive salary and performance-based incentives.
- Comprehensive health insurance and wellness benefits.
- Opportunities for professional growth and career advancement within a leading consultancy and hospitality network.