About the Role
Domeo Resources International (DRI) is seeking a dynamic and results-driven Front Office Manager to lead our front-of-house operations. In this role, you will act as the ambassador of our service culture, ensuring every guest enjoys a seamless, luxurious, and memorable experience from arrival to departure.
Key Responsibilities- Direct and coordinate 24/7 front office operations, including reception, concierge, reservations, and night audit processes.
- Drive revenue optimization by monitoring ADR, RevPAR, and room inventory in collaboration with sales teams.
- Ensure strict adherence to luxury hospitality standards and standard operating procedures (SOPs).
- Handle VIP guest relations, custom service requests, and efficient service recovery to maintain high satisfaction scores.
- Recruit, train, mentor, and evaluate front office personnel to foster a high-performing team.
- Manage financial transactions, cash handling, billing accuracy, and departmental expense control.
- Bachelor's degree or HND in Hospitality Management, Business Administration, or a related field.
- Minimum of 5 years of front office experience, with at least 2 years in a managerial role within a luxury or upscale hotel.
- Proficiency in Hotel Property Management Systems (PMS) and revenue management principles.
- Exceptional leadership, conflict resolution, and communication skills.
- Strong understanding of front office financial controls and reporting.
- Competitive salary and performance-based incentives.
- Comprehensive health insurance coverage.
- Opportunities for professional growth and career advancement.
- A supportive and dynamic luxury hospitality work environment.