About the Role
Paradise Haven Hotel, a premier 2-star hospitality destination located in GRA Quarters, Sagamu, Ogun State, is looking for a dynamic and customer-focused Front Desk Supervisor. In this role, you will oversee front office operations, ensure seamless guest check-ins and check-outs, and lead our reception team to deliver top-tier service to corporate clients, business travelers, and leisure guests who expect executive comfort and professionalism.
Key Responsibilities- Supervise daily front desk operations, including guest registration, reservations, and billing procedures.
- Train, mentor, and schedule front desk staff to maintain high standards of customer service and operational efficiency.
- Handle and resolve guest inquiries, feedback, and complaints promptly and professionally.
- Coordinate with housekeeping and other departments to ensure rooms and facilities are prepared to meet guest expectations.
- Maintain accurate records of daily transactions, room occupancy, and guest preferences.
- Proven work experience in a front desk or supervisory role within the hospitality industry.
- Excellent verbal and written communication skills with strong interpersonal abilities.
- Ability to thrive, multitask, and problem-solve in a fast-paced environment.
- Demonstrated honesty, reliability, and a strong commitment to teamwork.
- Competitive monthly salary with performance-based bonuses.
- 3 complimentary meals per week and daily beverages.
- 1 day off per week and 15 days of annual leave after 6 months of service.
- Medical support partnership with Twins Hospital.
- Accommodation options available for select positions.