About the Role
Roperb Dental Clinic is a premier, patient-focused dental practice committed to delivering exceptional oral healthcare in a warm and professional environment. We pride ourselves on clinical excellence, meticulous attention to detail, and building lasting relationships with our patients. We are currently seeking a dynamic and tech-savvy Front Desk Receptionist to join our dedicated team in Nigeria. This hybrid role combines in-clinic patient support with digital enquiry management, ensuring every visitor and online user enjoys a seamless, welcoming journey from their first virtual click to their physical clinic visit.
Key Responsibilities- Serve as the primary warm and professional first point of contact for patients visiting the clinic or calling in.
- Professionally manage, nurture, and convert online enquiries from Instagram, Facebook, WhatsApp, and other social media channels into confirmed appointments.
- Accurately schedule patient visits, coordinate calendars, and diligently follow up on pending enquiries.
- Communicate basic treatment information clearly, professionally, and confidently to prospective and existing patients.
- Maintain exemplary phone, email, and chat etiquette at all times while upholding brand standards.
- Support daily front-desk operations, patient coordination, and general administrative clerical duties.
- Collaborate closely with clinical and management teams to continuously enhance the overall patient experience.
- Minimum of an HND or BSc degree in a relevant discipline from a recognized institution.
- Proven work experience in a front desk, receptionist, or customer service role; previous dental clinic experience is a strong added advantage.
- Demonstrated ability to successfully convert digital leads and enquiries into booked appointments.
- High proficiency in Microsoft Office Suite, specifically Excel and PowerPoint.
- Active, confident daily user of WhatsApp, Instagram, and various online chat platforms.
- Exceptional verbal and written communication, interpersonal, and active listening skills.
- Strong clerical abilities, including data entry, organized filing, and precise appointment scheduling.
- Ability to multitask efficiently and maintain a positive attitude in a fast-paced environment.
- Competitive salary commensurate with experience.
- Opportunities for professional growth and continuous skills training.
- A supportive, collaborative, and health-focused work environment.