About the Role
Moniepoint is a leading financial technology company digitising Africa’s real economy by building an innovative financial ecosystem for businesses. We are currently looking for a results-driven Category Manager to serve as the trusted advisor for Moniebook customers post-onboarding, ensuring they achieve maximum value from our solutions while driving long-term retention and engagement.
Key Responsibilities- Own the complete customer relationship lifecycle, acting as the primary point of contact for assigned accounts in Port Harcourt.
- Drive ongoing product adoption, feature usage, and value realization through proactive engagement and regular check-ins.
- Monitor customer health metrics and implement targeted retention strategies to mitigate churn risks.
- Conduct Quarterly Business Reviews (QBRs) to showcase ROI, align on business goals, and co-create success plans.
- Identify and convert upsell and cross-sell opportunities to drive expansion revenue and net revenue retention.
- Act as the internal voice of the customer, channeling feedback to Product and Engineering teams.
- At least 3 years of experience in customer success, account management, client services, or support within SaaS or retail tech.
- Proven ability to manage customer relationships, drive retention, and achieve high CSAT and NPS targets.
- Strong interpersonal, problem-solving, and cross-functional collaboration skills.
- Data-driven mindset with the ability to analyze usage patterns and translate insights into actionable strategies.
- Must currently reside in Port Harcourt.
- Competitive salary and annual bonus package.
- Comprehensive health insurance and pension plans.
- A people-first culture focused on continuous learning, development, and team collaboration.