About the Role
Greywood Hotels & Apartments is situated in a serene and well-secured environment. We pride ourselves in providing clean and comfortable accommodation to all our guests which includes work professionals, corporate entities etc. If perfect relaxation is your desire, Greywood Hotels & Apartments is definitely the ideal place to be. We are currently seeking a professional, friendly, and well-organized Front Office Personnel to join our dynamic hotel team.
Key Responsibilities- Greet guests warmly and professionally upon arrival and departure.
- Manage check-in and check-out processes efficiently, ensuring accuracy in guest records and billing.
- Handle reservations, room assignments, and guest inquiries via phone, email, and in person.
- Provide information about hotel services, local attractions, transportation, and dining options.
- Maintain accurate records of guest accounts, payments, and room availability.
- Resolve guest complaints promptly and escalate issues to the supervisor when necessary.
- Coordinate with housekeeping and maintenance to ensure rooms are ready for guests.
- Operate the hotel's front office systems (PMS) and maintain updated data.
- Handle cash, credit card transactions, and prepare shift reports accurately.
- Uphold hotel policies, grooming standards, and service quality at all times.
- HND or Bachelor's Degree in Hospitality Management, Business Administration, or a related field (preferred).
- Previous experience in a front desk, receptionist, or customer service role within the hospitality industry.
- Strong verbal and written communication skills with exceptional interpersonal abilities.
- Good organizational and multitasking skills to manage a fast-paced environment.
- Proficiency in Microsoft Office suite and hotel management software (PMS).
- Professional appearance, positive attitude, and unwavering commitment to customer satisfaction.
- Flexibility to work varied shifts, including evenings, weekends, and public holidays.
- Competitive salary package with performance incentives.
- Comprehensive health insurance coverage.
- Opportunities for professional career growth and hospitality training.
- A serene, secure, and supportive working environment.