About the Role
Cobranet Limited is a premier internet service provider in Nigeria, committed to delivering reliable, high-uptime connectivity using state-of-the-art technology. We are currently looking for a dynamic and well-organized Service Delivery Officer to provide robust administrative and operational support to our field sales and technical teams. In this role, you will serve as the primary point of contact for colleagues and clients, ensuring seamless communication, efficient order processing, and top-notch customer service to drive company growth.
Key Responsibilities- Coordinate sales and service delivery teams by managing schedules, organizing documentation, and communicating critical updates.
- Process all customer orders with high accuracy and timeliness while ensuring the availability of necessary materials.
- Respond promptly to customer inquiries and complaints, providing reliable after-sales support.
- Monitor team progress, identify operational bottlenecks, and propose effective process improvements.
- Store, sort, and manage financial and non-financial data electronically, generating comprehensive progress reports.
- Proactively inform clients of any unforeseen delays, technical problems, or project updates.
- Bachelor's degree in Business Administration, Computer Science, Engineering, or a related field.
- Proven working experience as a Service Delivery Officer, Sales Coordinator, or Project Administrator, preferably within the ICT or telecommunications sector.
- Strong understanding of software development, web technologies, and IT infrastructure.
- Exceptional organizational skills, including high attention to detail and the ability to multitask in a fast-paced environment.
- Proficiency in Microsoft Office suite and enterprise data management systems.
- Outstanding written and verbal communication skills in English.
- Strong problem-solving abilities and a dedicated team player mindset.
- Competitive salary with performance-based incentives.
- Comprehensive health insurance coverage.
- Opportunities for professional development and career advancement in a leading tech company.
- Collaborative and dynamic work environment.