About the Role
Greywood Hotels & Apartments is situated in a serene and well-secured environment, offering clean and comfortable accommodations to working professionals and corporate entities seeking relaxation and quality service. We are currently seeking a professional, friendly, and well-organized Front Office Personnel to join our dedicated hospitality team in Nigeria. The ideal candidate will serve as the warm first point of contact for our valued guests, expertly handling reservations, seamless check-ins and check-outs, and delivering an unforgettable customer experience.
Key Responsibilities- Greet guests warmly and professionally upon arrival and departure, ensuring a welcoming atmosphere at all times.
- Manage check-in and check-out processes efficiently, maintaining absolute accuracy in guest records and billing.
- Handle room reservations, assign accommodations, and address guest inquiries promptly via phone, email, and in person.
- Provide comprehensive information regarding hotel amenities, local attractions, dining options, and transportation services.
- Maintain precise documentation of guest accounts, financial transactions, and daily room availability.
- Resolve any guest complaints swiftly and professionally, escalating complex issues to management when necessary.
- Coordinate closely with the housekeeping and maintenance teams to guarantee rooms meet our high standards before occupancy.
- Operate the hotel property management systems (PMS) accurately to keep all front office data updated.
- Process cash and credit card payments securely while preparing detailed and accurate shift reports.
- Uphold strict hotel policies, exceptional grooming standards, and superior service quality throughout every shift.
- HND or Bachelor’s Degree in Hospitality Management, Business Administration, or a related field preferred.
- Previous proven experience working in a front desk, receptionist, or customer service role, preferably within the hospitality industry.
- Strong verbal and written communication skills paired with excellent interpersonal abilities.
- Exceptional organizational, time-management, and multitasking capabilities in a fast-paced environment.
- Proficiency in Microsoft Office applications and familiarity with hotel property management software (PMS).
- A polished professional appearance, positive attitude, and a natural passion for outstanding customer service.
- Flexibility to work varied shifts, including evenings, weekends, and public holidays as required by hotel operations.
- Competitive salary package commensurate with experience and industry standards.
- Opportunities for professional growth and career advancement within a reputable hospitality brand.
- A supportive, safe, and serene working environment that encourages teamwork and excellence.