About the Role
Pinefield Schools is a prestigious, co-educational Christian school located on a serene 1.8-hectare campus in Lekki Phase 1, Lagos. We pride ourselves on offering a warm, homely, and stimulating environment that fosters holistic child development. As the vital first point of contact for our community, we are currently seeking a polished and professional Front Desk Officer to join our dedicated administrative team and project our core values with excellence.
Key Responsibilities- Welcome and attend to parents, pupils, visitors, and stakeholders with warmth, courtesy, and high-level professionalism.
- Manage the reception area, ensuring it remains organized, presentable, and welcoming at all times.
- Receive, screen, and direct telephone calls, emails, and walk-in enquiries to appropriate departments.
- Maintain accurate visitor records and enforce access control and security protocols.
- Receive, sort, and log incoming correspondence, deliveries, and parcels efficiently.
- Support pupil collection and release procedures in strict compliance with safeguarding guidelines.
- Handle preliminary enquiries, document concerns, and escalate complaints according to school policy.
- Provide comprehensive administrative support to the wider school administration team as required.
- Bachelor Degree with a minimum of Second Class Upper (2:1) in Business Administration, Mass Communication, Public Relations, or a related field.
- Minimum of 3 years of proven experience in front desk operations, reception, or customer service within a structured corporate or educational environment.
- Exceptional verbal, written, and interpersonal communication skills with professional telephone etiquette.
- Proficiency in Microsoft Office Suite and modern digital administrative tools.
- High emotional intelligence, discretion, confidentiality, and a child-friendly disposition.
- Immaculate professional presentation and the ability to remain calm under pressure.
- Respect for Pinefield Schools Christian foundation and alignment with our institutional values.
- Competitive salary package commensurate with experience.
- Opportunities for professional development and continuous learning.
- A supportive, collaborative, and values-driven work environment.
- Health insurance and other staff welfare benefits.