About the Role
Grand Maridos Hotel is Ibadan's most guest-centric hospitality destination, offering a unique blend of luxury, comfort, and top-tier service. We are currently looking for a vibrant and professional Front Desk Officer to join our dynamic team and serve as the welcoming face of our establishment.
Key Responsibilities- Welcome guests warmly, manage check-ins and check-outs efficiently, and issue room keys while maintaining a courteous demeanor.
- Handle room bookings, confirm group reservations, and seamlessly manage any cancellations or modifications.
- Respond promptly to guest inquiries, provide accurate information about hotel amenities and local Ibadan attractions, and resolve any complaints with tact.
- Process payments accurately, handle phone calls and emails, and manage daily billing statements and administrative records.
- Collaborate closely with housekeeping, concierge, and management teams to guarantee smooth daily operations and superior guest satisfaction.
- Minimum of an OND or Bachelor's degree in Hospitality Management, Business Administration, or a related field.
- Proven working experience as a Front Desk Officer, Receptionist, or in a similar hospitality role within a hotel environment.
- Exceptional verbal and written communication skills in English.
- Proficiency in hotel management software and basic office tools.
- Outstanding problem-solving abilities and a genuine passion for customer service.
- Competitive salary package with performance incentives.
- Opportunities for professional career growth in the hospitality industry.
- HMO health insurance coverage.
- Staff meals and a supportive, engaging work environment.