About the Role
SeamlessHR Limited is seeking a dedicated and result-oriented Customer Support Analyst (B2C) to join our dynamic team in Nigeria. In this role, you will be the primary point of contact for employees, handling benefit-related inquiries while actively driving awareness and adoption of our innovative financial products through targeted engagement.
Key Responsibilities- Provide responsive and professional customer support across phone, email, and live chat channels.
- Proactively reach out to eligible employees, guiding them seamlessly through product applications and onboarding.
- Escalate, track, and follow up on complex technical, operational, or product-related issues to ensure swift resolution.
- Maintain accurate customer records, interaction logs, and detailed case documentation using modern CRM tools.
- Identify recurring customer pain points and contribute actionable insights to improve support processes and knowledge bases.
- Minimum of 2 years of proven experience in a B2C customer support or customer-facing operational role.
- Prior experience in the fintech, financial services, or employee benefits sector is a strong advantage.
- Exceptional verbal and written communication skills, coupled with strong problem-solving and objection-handling abilities.
- Comfortable working in a target-driven environment that involves outbound engagement and conversion goals.
- Alignment with our core values: smart, honest, respectful, results-driven, and a great team player who knows how to have fun.
- Competitive salary package with performance incentives.
- Comprehensive health insurance and wellness benefits.
- Vibrant, collaborative work culture with regular team-bonding activities.
- Opportunities for professional growth and career advancement in Africa's leading tech ecosystem.