About the Role
Ren San & Co., a boutique management and business support service firm, is seeking a highly presentable and eloquent Front Desk Officer to join our dynamic hospitality operations in Abuja. In this role, you will act as the face of our establishment, providing warm, professional, and luxury-standard customer service to all guests, visitors, and clients.
Key Responsibilities- Manage professional guest check-in, check-out, and booking processes efficiently.
- Handle incoming calls, emails, WhatsApp messages, and general guest correspondence promptly.
- Coordinate seamlessly with housekeeping, maintenance, and kitchen staff to ensure apartments remain guest-ready.
- Process payments, invoices, and maintain accurate booking schedules and guest records.
- Resolve guest inquiries and complaints professionally while maintaining brand standards.
- Minimum of an OND, HND, or Bachelor's Degree in Business Administration, Hospitality Management, or a related discipline.
- At least 2 years of proven experience in front desk operations, customer service, or hospitality roles.
- Proficiency in Microsoft Office applications and digital communication tools.
- Exceptional spoken and written English communication skills, with strong interpersonal abilities.
- Highly groomed, presentable, and capable of maintaining composure under pressure in a fast-paced environment.
- Competitive salary based on experience and industry standards.
- Opportunities for professional growth within a boutique management firm.
- A vibrant, supportive, and professional work environment in the heart of Maitama, Abuja.