About the Role
AFARI Travels & Tours Limited, a premier luxury travel management and tourism company, is seeking a dynamic and customer-focused Client Experience Officer to join our vibrant team in Nigeria. In this role, you will champion our commitment to sustainable travel and transforming experiences by delivering exceptional service to our esteemed clientele.
Key Responsibilities- Book flights, accommodations, tours, and seamless airport transfers for individual and VIP clients.
- Conduct comprehensive destination and travel package research to create bespoke itineraries.
- Actively convert incoming travel leads and inquiries into confirmed sales and loyal customers.
- Provide expert consultations on visa processing assistance, travel planning, and ticketing.
- Coordinate VIP concierge and charter services with utmost precision and discretion.
- Maintain excellent relationships with clients to ensure repeat business and high satisfaction rates.
- Bachelor's degree in Tourism Management, Hospitality, Business Administration, or a related field.
- Proven experience in travel consultancy, customer service, or hospitality sales within the Nigerian market.
- Exceptional verbal and written communication skills with a professional demeanor.
- Strong working knowledge of global distribution systems (GDS), flight ticketing, and hotel booking platforms.
- Demonstrated ability to meet sales targets and convert leads effectively.
- Detail-oriented with stellar organizational and time-management abilities.
- Competitive salary with attractive sales commission structures.
- Opportunities for professional growth and international travel training.
- Dynamic, luxury-focused, and supportive work environment.
- Health insurance and other standard corporate benefits.