About the Role
ShoMya Professional Beauty Services is a premier, luxury beauty salon and spa situated in the vibrant heart of Lekki Phase 1, Lagos. Founded by renowned industry expert Elaine Shobanjo, our studio is celebrated for delivering top-tier beauty transformations, professional hair installations, and rejuvenating spa experiences. We pride ourselves on creating a welcoming, sophisticated environment for our esteemed clientele.
Key Responsibilities- Welcome all clients warmly upon arrival, ensuring a luxurious and comfortable front desk experience.
- Manage incoming appointments, bookings, rescheduling, and cancellations via phone, email, and WhatsApp.
- Handle client enquiries professionally, providing accurate information regarding our beauty and spa services.
- Process payments accurately using POS terminals and bank transfers, reconciling daily sales.
- Maintain comprehensive and up-to-date client records and appointment schedules.
- Coordinate seamlessly with beauty and spa service providers to guarantee smooth daily operations and timely service delivery.
- Handle client feedback and concerns with empathy, escalating complex issues to management when necessary.
- 1 to 3 years of proven experience in front desk management, customer service, hospitality, or salon/spa operations.
- Minimum of OND, HND, or BSc in a relevant discipline.
- Must have completed the mandatory NYSC program.
- Exceptional verbal and written communication skills with strong organizational abilities.
- Proficiency in using WhatsApp business tools, POS machines, and basic computer applications.
- A polished, professional, honest, and punctual demeanor with an immaculate personal presentation.
- Proximity to Lekki Phase 1, Lagos is mandatory, as accommodation is not provided.
- Competitive salary package within the Lagos beauty and wellness industry.
- Opportunity to work in a prestigious, high-end luxury beauty studio alongside top industry professionals.
- Dynamic and supportive work environment that encourages career growth and skill development.