About the Role
Cellulose Medical Laboratory is a biosafety class I medical laboratory positioned to deliver quality laboratory results in line with international best practices. Our services cover hematology, microbiology, clinical chemistry, and histo-pathology, utilizing fully automated machines to ensure fast and accurate diagnostics. We are currently looking for a dynamic Front Desk / Customer Experience Officer to be the welcoming face of our organization and manage daily administrative and client-facing operations.
Key Responsibilities- Welcome patients, visitors, and clients warmly, ensuring a professional and comfortable laboratory experience.
- Manage front desk inquiries, phone calls, and appointment scheduling efficiently and politely.
- Handle patient registration, billing, and basic arithmetic transactions with high accuracy.
- Coordinate with laboratory technicians and medical staff to ensure seamless patient flow and timely service delivery.
- Maintain a neat, organized, and professional reception area in compliance with biosafety standards.
- Multitask effectively in a fast-paced medical environment while working with minimal supervision.
- B.Sc. in Information Technology or a related field, or Polytechnic-level training in a relevant discipline.
- Strong interpersonal, written, and verbal communication skills.
- Positive, energetic attitude with a natural passion for customer service.
- Proficiency in basic arithmetic and administrative record-keeping.
- Ability to remain organized, detail-oriented, and service-focused under pressure.
- Competitive salary package within the Nigerian healthcare sector.
- Opportunities for professional growth and skills development in a modern medical setting.
- A collaborative, supportive, and health-conscious work environment.