About the Role
Alan & Grant is a premier Human Resources and Business Advisory firm dedicated to delivering impactful business solutions. We are currently seeking a dynamic and experienced Food Service Manager to own, drive, and expand our Food Service channel within the assigned region. In this strategic role, you will be instrumental in accelerating revenue growth, securing new customer acquisitions, enhancing customer retention, and leading a high-performing field team.
Key Responsibilities- Deliver regional Food Service revenue and customer acquisition targets consistently.
- Lead, mentor, and manage a regional team of Key Account Officers, Telesales Officers, and Delivery Officers through structured KPIs and routines.
- Drive new customer acquisition across institutions, schools, eateries, vendors, and caterers.
- Execute field-level pre-selling and recipe switching to convert prospects into sustained long-term sales.
- Analyze performance gaps by customer, route, and officer to establish effective recovery plans.
- Collaborate with the General Trade team and distributors to resolve stock availability and execution bottlenecks.
- Provide comprehensive performance reports and actionable recommendations to executive leadership.
- Minimum of 5 years of commercial or sales experience in FMCG, food service, HORECA, or B2B environments, with at least 2 years in a field team management role.
- Bachelor's degree in a business-related field; culinary or food industry background is a distinct advantage.
- Demonstrated expertise in business analysis with hands-on proficiency in Excel and PowerPoint.
- Strong background in medical detailing, pharmaceutical sales, or Off-Trade management is highly welcomed.
- Exceptional people leadership skills with a proven track record of setting KPIs and coaching teams.
- Executive presence coupled with strong written and verbal communication skills.
- Competitive salary package with performance-based incentives.
- Opportunities for professional growth within a leading HR and business advisory firm.
- Comprehensive health insurance and other corporate benefits.