About the Role
Cobranet Limited, a leading and reliable Internet Service Provider in Nigeria, is looking for a dynamic and analytical Field Performance Monitoring Officer to join our growing team. In this role, you will oversee the performance of our Field Operations Center (FOC) department, ensuring operational excellence, compliance with established procedures, and high-quality service delivery to our subscribers.
Key Responsibilities- Continuously monitor the performance of the FOC department and ensure coordinators adhere to established policies.
- Prepare and submit comprehensive daily performance reports to the Head of Department, analyzing individual and team outputs.
- Track and identify delays in ticket updates to ensure accurate real-time reflection of field operations.
- Collaborate with coordinators to monitor on-site engineer performance, providing actionable feedback and recommendations.
- Investigate escalated cases thoroughly to determine root causes and propose preventive solutions.
- Design and conduct regular training sessions to address performance gaps and update the team on new technologies.
- Recommend continuous process improvements to enhance overall field operation efficiency.
- Bachelor's Degree in Business Administration, Operations Management, Telecommunications, Information Technology, or a related field.
- Proven professional experience in operations management, preferably within the telecommunications or internet service industry.
- Basic knowledge of telecommunications and IT infrastructure.
- Strong analytical skills with the ability to interpret data and generate detailed performance reports.
- Excellent communication, interpersonal, and problem-solving skills.
- High attention to detail and ability to thrive under pressure in a fast-paced environment.
- Competitive salary package based on experience.
- Opportunities for professional growth and career advancement.
- Health insurance and other staff welfare benefits.
- Dynamic and innovative work environment with industry-leading professionals.