About the Role
Hotel Capitol is a premier modern and contemporary three-star hotel located in the heart of Omole Phase 1, Lagos. Featuring 28 tastefully furnished rooms and luxury suites, we are dedicated to delivering top-tier hospitality and unmatched guest satisfaction. We are currently looking for a dynamic, customer-focused, and experienced Hotel Waiter or Waitress to join our vibrant Food and Beverage team and uphold our high standards of service excellence.
Key Responsibilities- Greet guests warmly and take food and beverage orders accurately, actively upselling menu items where possible.
- Serve food and beverages promptly in accordance with established hotel service and room service standards.
- Demonstrate comprehensive knowledge of all menu items, daily specials, ingredients, preparation methods, and portion sizes.
- Handle guest bills, invoices, and point-of-sale (POS) transactions efficiently while strictly following recording and cash-handling procedures.
- Clear tables and remove dirty dishes promptly to maintain cleanliness and hygiene standards at all times.
- Prepare the outlet for daily operations through proper table setting, restocking, and completing assigned opening and closing duties.
- Accommodate special guest requests regarding food preparation and dietary requirements with flexibility and professionalism.
- Liaise effectively with the kitchen and bar teams using captain's order slips to ensure speed and accuracy.
- Report to the Restaurant Supervisor at the beginning of each shift for floor assignments, briefings, and updates.
- Minimum of an SSCE qualification.
- Proven working experience as a waiter, waitress, or hospitality server in a reputable hotel or restaurant.
- Proximity to residence is crucial; candidates must reside within Akute, Ojodu, Ikeja, Agege, Ogba, or immediate surrounding axes.
- Exceptional communication, interpersonal, and customer service skills.
- Ability to multitask, remain calm under pressure, and work effectively in a fast-paced environment.
- Competitive salary package with opportunities for career growth.
- Dynamic and supportive work environment within a luxury hospitality setting.
- Staff meals and other attractive hotel-provided benefits.