About the Role
Hotel Capitol, a modern 3-star luxury destination strategically located in the heart of Omole Phase 1, Lagos, is looking for a dynamic and dedicated Hotel Operations Supervisor. In this role, you will play a pivotal part in maintaining our reputation for excellence by coordinating daily activities, leading our hospitality teams, and ensuring every guest enjoys a seamless and memorable stay.
Key Responsibilities- Supervise and mentor front desk, housekeeping, and food and beverage staff to ensure peak performance and adherence to brand standards.
- Oversee seamless check-in and check-out processes, ensuring room readiness and meticulous inventory management.
- Deliver exceptional customer service by promptly and professionally resolving guest inquiries, feedback, and complaints.
- Monitor and ensure strict compliance with health, safety, hygiene, and hospitality industry regulations across all departments.
- Prepare comprehensive daily operational reports covering occupancy rates, revenue metrics, and guest feedback for management review.
- Bachelor's degree (BSc) or Higher National Diploma (HND) in Hospitality Management or a related discipline.
- Must possess a valid NYSC discharge certificate or exemption letter.
- Demonstrated 2 to 5 years of professional experience in a hotel supervisory role, with a strong background in front desk or general operations.
- Residency within close proximity to the hotel is highly advantageous, specifically targeting candidates living around Agege, Ogba, Ikeja, Ojodu Berger, Ojota, Akute, and Ketu.
- Competitive salary package commensurate with experience.
- Opportunities for professional growth and career advancement within a thriving hospitality brand.
- A supportive, dynamic, and engaging work environment in a prime Lagos location.