About the Role
Ellasot Consulting is recruiting on behalf of a reputable organization for an energetic, experienced, and strategic Hotel Manager to oversee all aspects of our client's hospitality operations. In this vital leadership role, you will be responsible for driving daily efficiency, elevating guest experiences, optimizing staff productivity, and maximizing overall profitability.
We are seeking a seasoned hospitality professional who can seamlessly coordinate diverse departments, enforce rigorous service standards, and implement innovative strategies to boost room occupancy and revenue growth within the Nigerian market.
Key Responsibilities- Oversee day-to-day operations across Front Desk, Housekeeping, Food and Beverage, Maintenance, Security, and Administration departments.
- Develop and implement robust operational policies, procedures, and service standards to ensure compliance and top-tier hospitality delivery.
- Handle escalated guest complaints, inquiries, and special requests professionally while championing retention and loyalty strategies.
- Supervise, mentor, and evaluate staff performance, coordinating recruitment, onboarding, training, and duty scheduling.
- Manage departmental budgets, monitor revenue performance, control operational costs, and ensure strict financial accountability.
- Identify corporate partnership opportunities, drive sales initiatives, and monitor hospitality industry trends.
- Ensure uncompromising adherence to health, safety, hygiene, and regulatory standards across all hotel facilities.
- Bachelor's degree or HND in Hospitality Management, Hotel Management, Business Administration, or a related field.
- Minimum of 5-7 years of relevant experience in hotel or hospitality management, with at least 2-3 years in a senior supervisory or managerial position.
- Demonstrated expertise in budgeting, financial management, and revenue optimization.
- Proficiency in utilizing modern hotel management software and reservation systems.
- Comprehensive knowledge of health, safety, and regulatory requirements within the hospitality sector.
- Exceptional leadership, communication, and problem-solving abilities.
- Competitive salary package with performance-based incentives.
- Opportunities for professional growth and leadership development.
- Dynamic and supportive work environment.