About the Role
GIG Logistics is Nigeria's leading logistics company, committed to providing cost-effective and timed delivery solutions that offer complete flexibility to our customers. We are currently looking for a dynamic and results-driven Experience Center Manager to oversee our Kano facility, champion operational excellence, and drive sustainable business growth.
Key Responsibilities- Champion exceptional customer service and ensure seamless end-to-end customer journeys within the center.
- Drive revenue growth, transaction volumes, customer acquisition, retention, and cross-selling initiatives.
- Oversee daily center operations, service delivery, productivity, turnaround times, and strict adherence to operational standards.
- Lead, coach, motivate, and develop a high-performing, customer-focused logistics team.
- Monitor key performance indicators, analyze business results, and implement strategies to exceed targets.
- Build strong relationships with key customers and collaborate effectively with internal and external stakeholders.
- Ensure strict adherence to company policies, internal controls, and regulatory requirements.
- Bachelor's degree in Business Administration, Management, Marketing, Logistics, or a related field.
- Minimum of 5 years of relevant professional experience in logistics, retail, e-commerce, banking, or customer-facing environments.
- 2 to 3 years of proven supervisory or management experience running a branch, service center, or retail outlet.
- Strong commercial acumen with a demonstrated ability to deliver revenue and performance targets.
- Exceptional leadership, communication, problem-solving, and stakeholder management skills.
- Competitive salary package with performance-based incentives.
- Comprehensive health insurance and wellness benefits.
- Opportunities for professional growth and career advancement within Nigeria's top logistics firm.