About the Role
WosAm Arena, one of the premier hospitality and leisure destinations in Ago-Iwoye, Ogun State, is seeking a vibrant and customer-focused Front Office Staff / Guest Service Agent to join our growing team. Our vibrant facility features a top-tier hotel, serviced apartments, a lively lounge, and a cozy café, all dedicated to delivering exceptional value and unforgettable experiences to every visitor.
Key Responsibilities- Welcome and attend to guests in a friendly, polite, and professional manner at all times.
- Handle guest check-in and check-out procedures accurately, efficiently, and securely.
- Confirm reservations, assign rooms, and provide guests with comprehensive information about hotel amenities.
- Respond promptly to guest enquiries, special requests, and complaints with effective problem-solving skills.
- Manage telephone calls, route messages, and handle all front-office communications seamlessly.
- Process payments, manage billings, issue receipts, and maintain accurate daily financial records.
- Coordinate closely with the housekeeping team regarding room status, cleaning schedules, and availability.
- Promote on-site facilities, including our lounge and café, to enhance guest engagement and revenue.
- Maintain a clean, organized, and welcoming front desk environment that reflects our brand standards.
- Minimum of an OND, HND, or Bachelor's degree in Hospitality Management, Business Administration, or a related field.
- Proven work experience as a Front Office Staff, Hotel Receptionist, or Guest Service Agent in the hospitality industry.
- Excellent verbal and written communication skills in English.
- Strong computer literacy and familiarity with hotel property management software.
- Exceptional interpersonal skills with a natural passion for customer service and guest satisfaction.
- Competitive salary with performance incentives.
- Opportunities for professional growth and career advancement within a leading hospitality brand.
- A supportive, dynamic, and engaging work environment.