About the Role
Vennote Technologies Limited is a leading ICT enterprise with over two decades of experience delivering world-class IT solutions globally. We are currently looking for a dedicated End User Support Engineer to join our on-site team in Port Harcourt. In this role, you will play a crucial part in ensuring our clients experience seamless IT operations through expert troubleshooting, proactive system maintenance, and exceptional customer service.
Key Responsibilities- Provide comprehensive day-to-day troubleshooting and technical support for enterprise end users.
- Manage and administer Windows 11 environments, Microsoft Intune deployments, and software patching.
- Handle network printer troubleshooting and resolve complex hardware and software issues efficiently.
- Deliver outstanding customer support with a strong focus on client satisfaction and service excellence.
- Apply strong analytical skills to diagnose and resolve operating system anomalies under pressure.
- Collaborate effectively within a diverse technical team to maintain high uptime across all deployed solutions.
- Bachelor degree in Computer Science, Electrical Engineering, or a related technical discipline.
- 3 to 5 years of proven professional experience in IT support and technical troubleshooting.
- Prior working experience within a telecommunications or large enterprise environment.
- Hands-on technical proficiency with Windows 11, Microsoft Intune, and network printing infrastructure.
- Relevant professional certifications such as CompTIA A+ or Microsoft Certified Professional are highly desirable.
- ITIL v4 certification is considered a strong added advantage.
- Competitive salary commensurate with experience and industry standards.
- Opportunities for continuous professional development and technical certifications.
- Health insurance coverage and other standard employee welfare benefits.
- A collaborative, innovative, and growth-oriented work environment with a global technology leader.