About the Role
Unified Payment Services Limited (UP®), Nigeria's premier Payments and Financial Technology company founded in 1997, is seeking a driven and detail-oriented EChannels Support Specialist. In this role, you will help design bespoke Point of Sale (POS) solutions, ensure seamless transaction processing, and deliver exceptional second-level technical support to enhance terminal configuration and customer satisfaction.
Key Responsibilities- Design, develop, and deploy bespoke POS solutions tailored to evolving business requirements.
- Handle POS application certification with payment schemes and PTSAs.
- Provide robust technical and functional support for POS configuration platforms.
- Monitor channel performance to guarantee high availability and uptime of the transaction processing platform.
- Manage and resolve channel-related incidents, service requests, and escalations strictly within SLA.
- Facilitate payment platform management, transaction switching, and merchant/agent registrations.
- Execute Super Agent/Bank Host-to-Host implementations and Payattitude integrations on third-party devices.
- Provide second-level support for merchants and agents while participating in UAT and new POS deployments.
- Liaise with third-party service providers and aggregators for service resolution and continuous channel optimization.
- Document recurring issues, maintain an updated knowledge base, and ensure compliance with security standards and regulatory requirements.
- Minimum of an OND in Computer Science, Information Technology, Engineering, or a related discipline.
- 0 to 2 years of relevant experience in an IT support or digital banking operations role.
- Basic SQL knowledge with the ability to analyze system logs and generate reports.
- Familiarity with digital channel platforms, APIs, transaction processing, and dispute handling.
- Strong problem-solving, communication skills, and the ability to thrive under pressure.
- Customer-focused attitude with a commitment to high-quality service delivery.
- Knowledge of the ITIL framework or helpdesk ticketing systems is an added advantage.
- Competitive salary with comprehensive health insurance benefits.
- Opportunities for professional growth and continuous learning in fintech.
- Collaborative, innovative, and dynamic work environment in Nigeria's leading payment hub.