About the Role
Flour Mills of Nigeria Plc, a prominent leader in the Nigerian manufacturing and food production sector, is seeking a skilled Desktop Support Officer to join our dynamic IT team in Lagos. In this role, you will provide comprehensive IT support across various technologies, collaborating with business units to resolve technical issues promptly and maintain high service standards.
Key Responsibilities- Provide timely resolution of IT incidents and minimize downtime affecting end-user services across the organization.
- Install, configure, and support desktop computers, laptops, telephony systems, wireless networks, printers, scanners, mobile devices, and other peripherals.
- Diagnose, troubleshoot, and resolve hardware, software, and network-related issues efficiently.
- Perform desktop support activities, including desk-side technical assistance and routine maintenance, upgrades, patches, and hot-fixes.
- Monitor endpoint security compliance, including operating system updates and antivirus definitions.
- Document, log, track, and escalate incidents in line with established IT support procedures.
- Ordinary National Diploma (OND) or equivalent qualification in Computer Science, Information Technology, Computer Engineering, or a related discipline.
- At least one (1) year of relevant desktop support or IT support experience in a medium-sized organization.
- Strong troubleshooting, problem-solving, and analytical skills with a customer-focused approach.
- Excellent communication, interpersonal, and time-management abilities to handle multiple support requests.
- Competitive salary and performance-based incentives.
- Comprehensive health insurance and wellness programs.
- Opportunities for professional development and continuous learning.
- A collaborative and growth-oriented work environment within a leading Nigerian enterprise.