About the Role
ModSquad is seeking passionate, tech-savvy gamers based in Nigeria to join our dynamic global talent network as Ticket Customer Support Mods. In this exciting remote role, you will deliver exceptional customer service and resolve inquiries for some of the world's most renowned gaming brands, all while enjoying the freedom of a flexible schedule.
Key Responsibilities- Handle high-volume ticket-based customer support inquiries for major gaming clients efficiently.
- Solve complex player problems quickly while adhering to company escalation policies.
- Communicate effectively and professionally with gamers from diverse backgrounds via written English.
- Maintain a high typing speed of at least 50 WPM to ensure prompt customer resolution.
- Adapt quickly to changing project needs and share valuable insights with the team.
- Proven experience in high-volume customer service and web-based research.
- Exceptional English writing and comprehension skills with a minimum typing speed of 50 WPM.
- Reliable desktop or laptop running Windows 11 with at least 16 GB RAM and a stable high-speed internet connection (minimum 40 Mbps download).
- A quiet workspace equipped with a noise-canceling headset and dual monitors preferred.
- Willingness to commit to 20 hours per week, including 7 weekend hours within required Pacific Time slots.
- Willingness to install required ModSquad security software and enable two-factor authentication.
- 100 percent remote work flexibility allowing you to work from the comfort of your home in Nigeria.
- Opportunity to collaborate with top-tier global gaming brands and talented international professionals.
- Flexible self-scheduling options to balance your professional and personal life.