About the Role
Ascentech Services Limited is seeking a dynamic and results-driven Customer Care Executive with direct experience in the Telecommunications or Internet Service Provider (ISP) industry. In this role, you will act as the primary point of contact for managing customer inquiries, resolving complaints, and ensuring exceptional service delivery across our client networks.
Key Responsibilities- Handle and resolve customer complaints, service issues, and inquiries promptly and professionally.
- Raise, monitor, follow up, and successfully close trouble tickets within designated SLAs.
- Coordinate closely with internal technical and support teams to guarantee timely issue resolution.
- Follow up on invoices, customer receivables, and collection efforts to maintain healthy accounts.
- Monitor and support service improvement initiatives and Mean Time to Repair (MTTR) targets.
- Build, nurture, and maintain strong, long-lasting relationships with corporate and individual clients.
- Identify and generate potential sales leads through everyday customer interactions.
- Maintain accurate and up-to-date records of all customer interactions, requests, and resolutions.
- Bachelor's Degree or HND, preferably in a Science-related discipline or equivalent field.
- Valid NYSC discharge or exemption certificate.
- 1 to 3 years of proven customer service experience within the Telecommunications or ISP sector.
- Strong working knowledge of Leased Lines, Broadband, FTTH/FTTX, VoIP, IPTV, IoT, and telecom operations.
- Exceptional communication, interpersonal, problem-solving, and relationship management skills.
- Self-motivated, highly organized, detail-oriented, and results-driven attitude.
- Competitive salary package commensurate with industry standards.
- Opportunities for professional growth and career advancement within a leading recruitment and HR services firm.
- Comprehensive health insurance and other corporate welfare benefits.
- Dynamic, collaborative, and supportive work environment.