About the Role
MK Trend Limited is a leading high-tech firm in Nigeria, renowned for delivering exceptional client satisfaction through third-party system integration, information security evaluation, and business process outsourcing (BPO). We are currently seeking a dynamic and resilient Customer Support Representative specializing in financial recovery to join our growing team in Ikeja.
Key Responsibilities- Handle a high volume of incoming and outgoing phone calls to follow up on overdue loan payments in a professional manner.
- Assess customer needs and negotiate manageable, realistic repayment schedules to achieve high customer satisfaction.
- Resolve customer complaints and provide appropriate solutions and alternatives within established time limits.
- Maintain accurate records of customer interactions, process accounts, and manage necessary documentation.
- Consistently meet and exceed daily and weekly performance targets for financial recovery.
- Minimum of SSCE, OND, or HND qualification from a recognized institution.
- Strong phone etiquette, active listening, and exceptional negotiation skills.
- Customer-oriented mindset with the ability to remain calm and persuasive when dealing with diverse characters.
- Strong multi-tasking, time management, and prioritization abilities.
- Proximity to Ikeja (Adeniyi Jones) or the ability to commute reliably on a daily basis.
- Readiness to resume work immediately.
- Competitive base salary of ₦90,000 monthly.
- Attractive performance-based recovery bonuses.
- Comprehensive HMO healthcare coverage.
- Stable work schedule: Monday to Friday, plus two alternate Saturdays per month.