About the Role
Stresert Services Limited is seeking a dedicated and dynamic Relief Customer Service Representative to join our team in Nigeria. In this role, you will act as a primary point of contact for our clients, delivering stress-free solutions, answering inquiries, and resolving complaints with speed and professionalism.
Key Responsibilities- Identify and assess customer needs to ensure complete satisfaction.
- Build sustainable relationships and trust with clients through open and interactive communication.
- Provide accurate, valid, and complete information using appropriate tools and methods.
- Handle customer complaints, provide effective solutions within established time limits, and follow up to ensure full resolution.
- Maintain detailed records of customer interactions, process accounts, and properly file documents.
- Adhere to organizational communication procedures, guidelines, and policies while striving to exceed service targets.
- Strictly OND or HND holders only.
- Maximum age of 30 years.
- Proven experience in customer support or as a client service representative.
- Strong phone handling skills coupled with active listening.
- Familiarity with CRM systems and modern customer service practices.
- Exceptional problem-solving, communication, and interpersonal skills.
- Competitive stipend or salary package.
- Opportunity to gain valuable corporate experience with a reputable professional services firm.
- Supportive and growth-oriented work environment.