About the Role
Moniepoint Inc. is a leading financial technology company digitizing Africa’s real economy by building a robust financial ecosystem for businesses. We provide payment, banking, credit, and business management tools that empower businesses to succeed. We are currently looking for a Customer Support Officer (Offline State Support) to join our dynamic team in Borno. In this role, you will deliver high-quality, timely, and professional support to walk-in customers and digital communities, acting as the crucial first point of contact for our valued users.
Key Responsibilities- Serve as the primary contact for walk-in customers and manage customer inquiries efficiently across WhatsApp communication platforms.
- Deliver prompt, accurate, and empathetic responses to all customer service requests and inquiries.
- Log customer support requests accurately to ensure seamless tracking, follow-up, and resolution.
- Collaborate closely with internal cross-functional teams to expedite the resolution of complex customer issues.
- Escalate unresolved issues appropriately while adhering to approved communication scripts and operational guidelines.
- Collect, document, and report actionable customer feedback to drive continuous service improvements.
- Maintain strict confidentiality and data privacy regarding all customer information.
- Hold a minimum qualification of a BSc or HND from a recognized institution.
- Must have completed the mandatory National Youth Service Corps (NYSC) or possess a valid exemption certificate.
- Possess 1 to 2 years of relevant customer service or support experience, preferably in fintech or banking.
- Demonstrate exceptional written and verbal communication skills tailored for in-person and digital platforms.
- Exhibit strong problem-solving abilities, high emotional intelligence, and a deeply customer-centric mindset.
- Show meticulous attention to detail with excellent data-logging and organizational skills.
- Competitive salary package with performance incentives.
- Comprehensive health insurance coverage.
- Opportunities for professional growth and career advancement within a fast-growing fintech ecosystem.
- A collaborative, innovative, and inclusive work environment.